Chapplins in Best Estate Agents Guide 2018. Rated as “Excellent” and in the top 10% in the country

Chapplins estate agents have been awarded “Excellent” status and feature in the Top 10% of sales agents in the country in the Best Estate Agent Guide 2018 , organised by The Property Academy, supported by Rightmove. 2018.

Director, Kerry Applin, commented, “as a business we are extremely proud of our collective achievements and to be featured in the Best Estate Agents Guide 2018, it’s a result of the hard work and commitment from our dedicated team of professionals”.

The conference and awards ceremony was held on Friday 22nd September at the O2 Continental in London and was hosted by Gabby Logan, featuring speakers from across the globe. The first of its kind and thought to be the most wholly inclusive, robust and rigorous assessment in the industry, the Best Estate Agent Guide has been the ‘brain child’ of Peter Knights, a leading industry figure and founder of The Property Academy and the Best Estate Agent Guide.

To choose which agents were listed in the Best Estate Agent Guide, each branch was scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping.


Performance was monitored over a 12-month period and involved analysis of:


  • Over 25,000 branches
  • 1 million properties listed at any point in time
  • 3 million transactions
  • 50 million leads
  • 3 billion property views
  • 30,000 mystery shops

To be awarded the “Excellent” standard Chapplins were judged to be in the top 10% of estate agency branches in the country. These agents showed an outstanding level of service and care towards prospective clients and The Property Academy are delighted to award these superb agencies with a score of “Excellent”.


The Best Estate Agent Guide can be found online by visiting The event which was run in association with Rightmove hopes that this system will be used in the future to inspire estate agents to provide only the very best service to their prospective clients.

Kerry Applin of Chapplins said, “I’ve always known my team and I deliver an excellent service to our clients, to be recognised as being in the top 10% agents in the country is testimony to that”.